FAQ
We'll answer your questions about us and our products. If you can't find an answer to your question here, feel free to send us an email at service@birkholz-perfumes.com
QUESTIONS ABOUT THE PRODUCT AND OUR BRAND
We'll answer your questions about us and our products.
Birkholz is a perfume manufacturer based in Berlin. The company is committed to serving as a fragrance consultant for its customers, dedicating time and attention to detail to help them find their own unique scent.
We offer our customers a selection of different perfumes from three distinct lines Collections. Beautiful perfume atomizers for your purse, personalized gift sets, and high-quality argan oil products round out our selection.
Apply directly to the areas of the skin where you can feel your pulse— z.B. on the wrist or neck. The interaction between the perfume and the skin gives the fragrance notes a very personal, individual touch. To preserve the fragrance’s original development, it is recommended to apply it to clothing, as the scent is not affected without skin contact. To avoid stains, werden.In however, on delicate fabrics, only the insideof the garment or the lining shouldbe perfumed.
All They share the same olfactory base, but each formula contains its own variations in terms of fragrance accords that enhance or optimize different effects. The difference often lies in the concentration of the fragrance oils. Because of its lower concentration, an eau de toilette is often lighter than an eau de parfum and therefore tends to evaporate more quickly.
We use only high-quality fragrance oils from the five most renowned and largest fragrance oil manufacturers in the world. These highly concentrated fragrance oils are also suitable for sensitive skin. Thanks to a balanced blend, the fragrances last a long time on the skin.
As a true artisanal workshop, we offer guests a truly unique shopping experience featuring personalized consultations, our own bottling facility, the option to create custom fragrance and packaging combinations, and an engraving machine. We offer a place where perfume consultation is once again transformed into a valuable experience in a unique way.
Perfume is sensitive to light and heat. The bottle should therefore be stored in its original packaging and protected from heat. A perfume that is stored properly will generally last for 18 months after opening.
We're always on the lookout for new fragrance creations. Sign up for our newsletter now to stay informed about all our new products and launches, and to be the first to hear about our latest releases.
CUSTOMER SERVICE
We'll answer your questions about your order, delivery, and our locations.
We offer our customers the option of purchasing our fragrances through other retail partners as well. You can find all of our partners in ourStorelocator.
Delivery within Germany takes approximately 1 to 3 business days. Delivery throughout Europe takes about 5 business days, and worldwide delivery takes about 10 business days. For orders within Europe or worldwide, please contact the Service Team service@birkholz-perfumes.com oder byphone at +49 (30) 81 45 77 8 -19.
In this case, please contact the service team at service@birkholz-perfumes.com wenden or by phone at +49 (30) 81 45 77 8 -19.
Any order can be gift-wrapped. To do so, please select the “Wrap as a gift” option in your shopping cart.
Any online order can also be picked up at our headquarters in Kleinmachnow. To do so, please enter "Pickup requested" in the comment field during the checkout process. Payment must be made in advance during checkout. Please note our opening hours for pickup at our headquarters.
After selecting the fragrance, simply click the “Personalize” button and enter your personalized text. You can then choose the font you’d like to have engraved on the packaging. Unfortunately, once the order has been shipped, no further changes can be made. In addition, personalized fragrances and engraved items are unfortunately excluded from exchanges and returns.
The following payment methods Payment Options are available in the online store:
- PayPal
- , Amazon Pay
- , Google Pay
- , Apple
- Pay, Sofortüberweisung,
- Klarna
- (invoice payment),Visa
- , MasterCard
- , and American
In the checkout, you'll find the "Discount Code" field. Simply enter the appropriate online codes there. Please note that you cannot combine multiple online codes.
Below the login area, you'll find the "Forgot Password" option, where you can request an email with a new password. This email will be sent within the next 30 minutes. If you have any problems receiving the email, please contact service@birkholz-perfumes.com. Das ourservice team; they will get back to you as soon as possible.
Yes, we ship to the UK for orders of at least 135 GBP. Please see our Terms & Conditions.
Customs and Import Duties for Shipments Outside the EU
If you order your perfume to a country outside the EU, import duties may apply there. These include import sales tax (value-added tax) and, depending on the type and value of the goods, customs duties. These costs are determined by the destination country, are not included in our purchase price, and are typically collected by the shipping carrier or customs authority upon delivery. If you have any questions, please check with your country’s customs authority in advance.