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We answer your questions about us and our products. If you can't find an answer to your question in this section, please send us an email to service@birkholz-perfumes.com
QUESTIONS ABOUT THE PRODUCT AND OUR BRAND
We answer your questions about us and our products.
Birkholz is a perfume manufacturer based in Berlin. The company has set itself the task of supporting its customers as a fragrance consultant with time and attention to detail in the search for their own individual fragrance
We offer our customers a selection of different perfumes from three different
Directly on the areas of the skin where the pulse can be felt, z.B. on the wrist or neck. The bond that the perfume forms with the skin gives the accords a very personal, individual touch. If the original fragrance is to be preserved, it is advisable to apply it to clothing, as the fragrance is not affected without skin contact. To avoid stains, however, only the inside of the clothing or the lining should be perfumed with sensitive fabrics. werden.In order to avoid stains, however, only the inside of the clothing or the lining should be perfumed with sensitive fabrics.
We only use high-quality perfume oils from the five most renowned and largest perfume oil manufacturers in the world. These concentrated perfume oils are also suitable for sensitive skin. Thanks to a balanced mixing ratio, the perfumes have a long shelf life on the skin.
As a genuine manufactory, guests are offered a special kind of shopping experience with personal advice, our own bottling plant, the option of individual fragrance and packaging combinations and an engraving machine. We offer a place where perfume advice becomes a valuable experience again in a unique way.
Perfume is sensitive to light and heat. The bottle should therefore be kept in its original packaging and protected from heat. A perfume that is stored properly can usually be kept for 18 months after opening.
We are always on the lookout for new fragrance creations. Sign up now for our newsletter to be informed about all new products and launches and to be the first to hear about our new products.
CUSTOMER SERVICE
We will answer your questions about your order, delivery and our locations.
We also offer our customers the opportunity to purchase our fragrances through other retail partners. You can find all partners in our
Delivery within Germany takes approx. 1 to 3 working days. Europe-wide delivery takes approx. 5 working days, worldwide approx. 10 working days. For orders throughout Europe or worldwide, please contact the service team at service@birkholz-perfumes.com oder by telephone on +49 (30) 81 45 77 8 -19.
In this case, please contact the service team at service@birkholz-perfumes.com wenden or by telephone on +49 (30) 81 45 77 8 -19.
Every order can be gift-wrapped. Please select the option "Wrap purchase as a gift" in the shopping cart.
Every online order can also be collected from our headquarters in Kleinmachnow. To do this, please enter a note in the comment field in the checkout process with "Pickup desired". Payment is made in advance at the checkout. Please note the opening hours for collection from the head office.
After selecting the fragrance, simply click on the "Personalize" button and enter your personal text. You can then select the desired font to be engraved on the packaging. Once the order has been dispatched, unfortunately no more changes can be made. In addition, personalized fragrances and items with engraving are unfortunately excluded from exchange and return.
The following
- PayPal
- Amazon Pay
- Google Pay
- Apple Pay
- Immediate bank transfer
- KLARNA purchase on account
- Visa Card
- Master Card
- American Express Card
The "Discount code" field is located in the checkout. Simply enter the relevant online codes there. Please note that multiple online codes cannot be combined with each other.
Below the login area you will find the "Forgot password" function, where you can request an e-mail with a new password. This will be sent within the following 30 minutes. If there are any problems receiving the email, please contact service@birkholz-perfumes.com. Das Service Team will get back to you as soon as possible.
Yes, you can test the fragrances at one of our locations or order a sommelier set online. The set contains 4 different fragrances that you can put together yourself. The set costs between 34 and 67 euros.
Fragrance journey
Create your perfect perfume together with our trained fragrance staff.
Together with our perfume sommelier, we give you the opportunity to put together your individual favorite fragrance and have it bottled. You then choose your desired bottle shape and one of our hand-sewn leather caps in your favorite color. As a highlight, your individual fragrance creation can be enhanced with a personal engraving. You can combine up to 3 fragrances from the
A fragrance journey costs from €269 per person. This includes a fragrance consultation, a 100 ml perfume blend in either a Ruby or Victor bottle and an individual engraving. In total, a fragrance journey lasts approx. 1 to 1.5 hours. By appointment only.
In order to find the perfect fragrance for you, it is essential that you are there in person for this process. Fragrance perception is very individual and this is the only way we can ensure that we find your favorite fragrance perfectly matched to you.
To put together your personal favorite fragrance, you can combine up to 3 favorites from the 20 fragrances in our
From a single person to small groups of up to 10 people, we can make everything possible for you by arrangement. For larger groups, please send us an event request via : service@birkholz-perfumes.com
After each fragrance journey, we document the composition of your fragrance creation for you in your customer account. This means you can come to our headquarters at any time afterwards and buy the fragrance again.
We are also happy to print your desired motif on the packaging or bottle.
You can easily purchase a voucher here in our online store .