Return Policy and withdrawal form
A. Return Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods or the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. has.
To exercise your right of withdrawal, you must contact us (BIRKHOLZ International GmbH, Albert-Einstein-Ring 46, 14532 Kleinmachnow, Germany, Tel.: +49 (30) 81 45 77 8 -19, Fax: +49 (30) 81 45 77 8 -25, E-Mail: service@birkholz-perfumes.com) by means of a clear statement (e.g. B a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. Returns can only be sent to the following address: Birkholz International GmbH, Albert-Einstein-Ring 46, 14532 Kleinmachnow, Germany.
The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion or Premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
General information
1) Please avoid damaging and contaminating the goods. Please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned clauses 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you wish to withdraw from the contract, please fill out this form and send it back to us.
To
BIRKHOLZ International GmbH
Albert-Einstein-Ring 46
14532 Kleinmachnow
Germany
Fax: +49 (30) 81 45 77 8 -19
Email: service@birkholz-perfumes.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*)
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Ordered on (*) ____________ / received on (*) _______________
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Name des/der Verbraucher(s)
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Anschrift des/der Verbraucher(s)
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Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
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Datum
(*) Unzutreffendes streichen
